Wallpaper FAQs

You can order wallpaper samples directly on our sister website, www.thecuratoruk.com, by adding a sample to your basket and following the checkout instructions.

For international orders, please contact us directly at [email protected] or [email protected].
Our samples measure A4 (21cm x 29.7cm).
If you would like a larger sample, you can request one by emailing [email protected]; please note there may be an additional cost for this service.

You can purchase the product directly here at www.thecuratoruk.com

We also work with a select list of international distributors, including:

United Kingdom, Wallpaper Direct.

United Kingdom, Beut Ltd.

North America, Wallpaper Direct,

North America, Finest Wallcoverings.

Canada, Finest Wallcoverings.

Australia, Foord Wallcoverings.

Far East, Muladeco.

South Africa, Mavromac Gatehouse.

All Curator wallpapers are a ‘paste the wall’ product, so paste the wall itself rather than the back of the paper. Use a premium quality tub adhesive, or an equivalent good-quality, solvent-free, fungicide-protected, light-grade adhesive. Avoid self-mixed adhesives, as all-purpose and heavy-duty pastes are not suitable.

Halls Beeline Paste the Wall Paste,

Solvite, Paste the Wall Paste

PASTE THE WALL INSTRUCTIONS (NON WOVEN WALLPAPER)

Please read these wallpaper hanging instructions carefully before you hang this wallpaper.
We supply this information in good faith, but without guarantee, on the understanding that the installer has the decorating knowledge needed to work with differing site and atmospheric conditions.

1. Inspect Each Roll

Before cutting and hanging this wallcovering, check that all rolls share the same batch reference, are in good condition, show no shade variation, and have no other faults. Also make sure you have enough rolls to complete the job.
Do not assume the wallcovering will come off the roll the correct way up — always check the pattern book or ask the retailer.
You, the buyer, are responsible for examining the wallcovering before hanging it. We cannot accept claims for hanging incorrect wallcoverings, or for defects that were already visible when you cut and hung the wallcovering. If you have any complaints, please quote the design reference and batch number shown on this label.

2. Preparation

Make sure walls are clean, dry, and even. Remove any old wallcovering and loose paint, and scrape off powdery, flaky surfaces. Roughen painted surfaces with sandpaper. If a surface is absorbent, prepare it with an oil-based primer and let it dry completely before continuing.
Also, allow new plaster to dry out completely.

• Metallic effects can be damaged by high levels of alkaline already present in the walls, so prepare the walls with an alkaline-resistant primer to prevent this.
• For best results, we recommend cross-lining walls with good-quality lining paper. Sizing the lining paper will aid adhesion, and you should let it dry completely before hanging the wallcovering.

3. Pasting and Hanging

• Paste the wall, not the back of the wallcovering.
• Use a premium quality tub adhesive, or an equivalent good-quality, pH-neutral, solvent-free, fungicide-protected, light-grade adhesive.
• • DO NOT USE SELF-MIX ADHESIVES. ALL PURPOSE AND HEAVY DUTY PASTES ARE NOT SUITABLE.
• • Apply paste evenly to the wall and hang 1 length at a time, to an area slightly wider than the width of the roll.
• • Join paper by butting together and use a decorator’s brush to smooth down the wallcovering, working from the centre to the edges to express air bubbles.
• • Avoid squeezing paste out of joins and ensure paste does not get onto the brush or roller.
• Do not let paste come into contact with the surface of the paper, and keep your hands clean and dry while handling the wallcovering.
• Paste will damage the surface, and we cannot accept responsibility for marks or damage it causes. If any paste does get onto the surface, sponge it off immediately while still moist, using a clean, damp sponge.
• Trim the top and bottom with a sharp knife or scissors, and make sure the wallcovering is firmly adhered — loose wallcoverings can contribute to fire hazards.
• After hanging 2 or 3 lengths, inspect your work to check for shading or other faults. We cannot accept claims for hanging costs once you have hung more than one roll.

When calculating how many rolls you need for our designer murals, note that each roll contains a single mural repeat made up of 3 separate panels, each 300cm high x 70cm wide. So, one complete mural measures 210cm wide in total — for example, a 6m-wide wall will need 3 rolls.

Please make sure that the height of the wall does not exceed 300cm.

We welcome trade applications from interior designers, architects, showrooms, online shops, hospitality businesses, retailers, contract furnishers, and procurement agencies.

We work on pro forma invoice only.

Once we accept your application, we will disclose your discount within 24-48 hours.

Please complete the trade application form by contacting us at [email protected] 

Alternatively you can download the TRADE ACCOUNT APPLICATION FORM

Please contact us at [email protected] or call us on +44 (0) 7704 663423, and we can give you more information on when the item will be available.
Because our products are exclusive, we hold limited stock and produce many of our wallpapers to order. So, if stock is not available, please allow 14 – 21 days for us to print and process your order.

You can apply our premium wallpapers to any wall in your home, provided the room is sufficiently ventilated. However, our wallpapers are not steam-proof or waterproof, so we do not recommend using them anywhere they could come into direct contact with water.

You currently cannot place overseas orders through the website. Please contact [email protected] or call +44 (0) 7704 663423 for information on payment and delivery costs.

Regarding duties: customs may charge you additional handling fees, customs duties, or other taxes as your order passes through customs. The person receiving the parcel must pay any such charges (this also applies to retail & wholesale customers), so these costs remain your responsibility.
Because customs policies and import duties vary widely from country to country, we have no control over these charges and cannot tell you in advance what they will cost.

You cannot place overseas orders through the website. Please contact [email protected] or call +44 (0) 7704 663423 for information on payment and delivery costs.

We calculate delivery costs based on three variables:

• Your choice between standard or express shipping;
• The weight and volume of the items we’re sending.
• Your location.
• Depending on your location, applicable sales taxes may also apply. Local authorities calculate these according to their own legislation, so they remain beyond our control.

Can I return an order?
Yes — the wallpaper must be in its original condition, unopened and undamaged.

Please contact: [email protected] and download the RETURNS FORM

Which items can’t I return?
We cannot accept returns on items that have been produced to bespoke or specific requirements.

How do I return an item?
Please return wallpaper in original packaging along with your RETURNS FORM which you can download

Post to: THE CURATOR UK,
RAVENSWOOD 95, STATION ROAD, MARPLE,
CHESHIRE, SK6 6NY, UK | +44 (0) 7704 663423

We strongly recommend using a tracked and insured courier service, so you are covered in the event of loss or damage.
We will reimburse you within 14 days of accepting the returned package.